The 128-bit Encryption protects all data that is transferred between your Online Citibank Account, internet and your personal computer. This is the highest level of encryption which secures your information online.

You can now use your mouse to login with the new Citibank Online virtual keypad login screen. The virtual keypad is dynamic and the position of characters changes every time. This protects you from malicious 'Spyware' and 'Trojan Programs' designed to capture your keystrokes and reveal your secret password.

Get the advantage of double protection with the One Time Password. It is a unique password which will be sent only to your mobile number registered with Citibank for performing online transactions apart from basic viewing of our account details. Please note that the OTP received is for single use only and is valid for 5 minutes from the time of generation.
This One Time Password acts as an additional layer of security to your login ID and password.

Multi Factor Authentication is done for your sensitive transactions such as adding a new payee, transferring funds and updating your contact details. It is a one time unique password which will be sent to your mobile phone to ensure the safety of your information updates.

Always remember to logout from your banking sessions when you have finished. However, if at any point of time you forget to logout, or if you are inactive for several minutes on the Citibank website, "time out" session will automatically log you off from the website. This ensures no one else will gain access or view your account information. To resume your banking activity, you will have to login to your account again.

If the Internet Password (IPIN) has been entered incorrectly three consecutive times, Citibank will lock any further online access to the accounts. If you have been locked out of your accounts due to incorrect PIN/password entry, contact your local Citibank Customer Service Officer.

Digital Certificates help you identify unauthorized sites. They give you evidence of the server's authenticity once the session is encrypted. This is done by the Certification Authority, VeriSign. You will see a 'closed lock' icon at the bottom of the Internet Banking screen. When you click on the lock you will see the VeriSign Certificate authenticating the site. The Citibank website has been authenticated by VeriSign Certificate and this will make sure that your online transactions are secure.

EVSSL is an online security certificate to ensure your peace of mind. This is an online security feature where the address bar changes to green colour, so you know the Citibank website you are visiting is genuine. This feature is supported by latest version browsers.

The Citibank websites have several firewalls that protect the computer servers, thereby preventing unauthorized access to our network. This makes your online banking transactions safe and secure. Citibank monitors these firewalls from time to time and also constantly updates them to prevent security breaches.

Signing up for eStatements will ensure that no one else gets your account statements but you. You can save time in retrieving your statements as well as have an archive to locate any of your earlier statements right at your desktop. It also helps in reducing clutter and avoids paper trail.

There are instant email and sms alerts sent on all your purchases and transactions done with your Debit/Credit Card to your email ID and mobile phone numbers registered with Citibank. This will ensure you know and keep a track of the purchases you make with your card and alert you if you notice any discrepancies.

Every time you sign in to Citibank Online, your last login date and time will be displayed on the top of the page. This will help you notice any unauthorized logins and alert you if someone other than you had accessed your account.