Customer Helpline

Please get in touch with us through the below access channels for any collection related issues or queries.

E-mail : India.Collections.Grievance.Head@citi.com

Credit Cards Toll free number : 1-800-419-6747 will be active between 0830-1730 hours (Monday to Friday) & 0830-1400 hours (Saturday)

* The Desk will remain closed on Public Holidays.

Loans Toll free number : 1-800-266-5626 (will be active between 0830-1730 hours (Monday to Friday) & 0830-1400 hours (Saturday)

* The Desk will remain closed on Public Holidays.

For further escalations, you can contact Mr. C.L. Wasan, Collections Grievance Redressal Officer at
c.l.wasan@citi.com Mr. Wasan, Retired IPS Officer has been appointed as the external ombudsman who would independently look into collections related consumer disputes to examine customer issues and provide an impartial resolution.